Terms & Conditions of Trading

(Subject to change without notice).


All works carried out as detailed within our invoices are subject to an express mechanics lien.

We will also not be held responsible for loss of or damage to vehicles, or articles left therein, whilst under our custody or control howsoever caused, we therefore request that the customer remove any items of value before leaving their vehicle in our custody.

Incidental work and materials.

In carrying out the work ordered, we are to do (or procure to be done by specialists) such incidental work and to supply such materials and/or parts or reconditioned units as we consider necessary or desirable for the purposes of complying effectually with the customer’s instructions.


Unless the charge for work is to be according to a written estimate to the customer, labour charges will be based upon Industry Standard repair and servicing times, or time as taken if unstated operations or extra work is encountered, and materials/parts used in carrying out the work ordered.


Our best endeavours will be made to comply with the customer’s wishes as to the time when the work should be completed, but we shall not be held responsible for any consequence due to the work taking longer to complete caused by anything outside of our control.

Force Majeur.

Monument Motors Wellington Ltd shall not be under any liability to the customer in respect of any failure to perform or delay in performing any of its contractual obligations to the customer attributable to any cause of whatsoever nature beyond Monument Motors Wellington Ltd reasonable control and no such failure or delay for any purpose of these conditions to constitute a breach of contract.


Responsibility for the safety of the vehicle, its accessories and contents cannot be accepted by ourselves in respect of matters arising beyond our control.  The customer is earnestly recommended to make certain that his/her own policy of insurance covers the usual risks of Fire, Burglary, Theft, Frost, Impact or other Damage or Loss including whilst being left at a motor vehicle repair workshop.

Warranty/Guarantee (Not transferable to a subsequent owner or third party).

(See also sub-heading “New or Second Hand Parts Supplied by the Customer or Monument Motors Wellington Ltd)

Any invoice queries or discrepancies must be notified to Monument Motors Wellington Ltd direct within 7 days of date of invoice.

Unless otherwise agreed in writing, all new parts supplied/fitted by Monument Motors Wellington Ltd or our agents will be subject to that particular manufacturers/ reconditioned warranty periods and conditions and their decision or judgement shall be final. Labour will be guaranteed for a period not exceeding 3 months or 1,000 miles (whichever is the sooner).  In the event of failure within the warranty periods, all warranty repairs are to be undertaken by ourselves unless arranged with us by our prior written agreement, in which case we must have sight of the particular fault before the alleged faulty component/part/unit is removed from the vehicle (all removed parts must be returned to us for our inspection).

Title of any removed parts passes to Monument Motors Wellington Ltd upon any payment being made from ourselves to the customer or his/her agent. Transportation or any incidental costs must be made by the customer and will not be accepted by us.

New or Second Hand Parts Supplied by the Customer or Monument Motors Wellington Ltd.

Any new, recycled or second-hand parts that are supplied by the customer will not be covered under any warranty agreement by Monument Motors Wellington Ltd whatsoever.

Second hand parts as supplied by Monument Motors Wellington Ltd or our agents will be covered for a maximum warranty period of one calendar month or 1,000 miles (whichever is sooner) and warranty shall be deemed to cover the part only and will not cover any other part or repair if the second hand part has caused any damage to any other part causing failure of that part .

New parts supplied by Monument Motors Wellington Ltd has a warranty of 12 months or 12,000 miles whichever is the soonest.

Title of Goods.

Monument Motors Wellington Ltd shall retain full ownership title of any/all parts listed and supplied until paid for in full.  We therefore reserve the right under law to remove at the customer’s expense, any/all parts owned by Monument Motors Wellington Ltd and not paid for by the customer within the specified period, we also reserve the right to subsequently pursue within the legal system, any/all outstanding debts owed to us.

Accounts. Please also refer to ‘Temporary Account Customers’ under Payment heading below.

In the event of the customer’s account, or part thereof, remaining unpaid for a period of twenty one days after invoicing, we reserve the right under law to charge an initial administration charge of £30-00 + vat and thereafter, interest at eight per cent per annum above The Bank of England base lending rate in force at that time, on all amounts unpaid after that date.  Also, should the account remain unpaid for a further seven days after the due date, we will start legal procedures without further notice, for the recovery of all unpaid monies plus interest and legal costs. Historic payment trends shall not apply.

Collection of Vehicle.

Upon completion of works to the customer’s vehicle, the customer will be informed that the vehicle is ready for collection and an invoice will be prepared. If the customer fails to collect the vehicle and remove it from the premises of Monument Motors Wellington Ltd within 3 working days after being informed that said vehicle is ready, Monument Motors Wellington Ltd reserves the right to charge the customer additional storage charges of £15-00 (fifteen pounds) or an amount deemed correct (if different) + vat per day.

Payment. (Subject to express mechanics lien).

Payment shall be made by Cash, Credit/Debit Card or Bank Transfer.

All invoices must be paid in full upon completion of work and the presenting of the relevant invoice. Unless Monument Motors Wellington Ltd has agreed for payments to be made in equal monthly payments.

To open an account, the relevant forms from Monument Motors Wellington Ltd will need to be completed in full. Monument Motors Wellington Ltd will carry out credit checks when all checks are carried out it will their decision if an account is granted. The decision by Monument Motors Wellington Ltd will be final and they will not enter into any dispute about their decision. (historic payment trends do not apply).

If the work has been completed and invoiced whilst we still retain the vehicle, and a following period of three months has elapsed, we reserve the right to dispose of the vehicle and to use the proceeds from any sale to repay the outstanding debt. Any amounts still owing to Monument Motors Wellington Ltd after the disposal will remain outstanding and procedures as set out in ‘Accounts’ above, will be started.